Frequently Asked Questions
About Our Product
What makes your posters so special?
Our peel-and-stick posters promote learning among budding minds. Conveying the information the right away is extremely important when it comes to teaching kids. Our posters are designed by creative designers under the supervision of leading educational experts in the field with years of experience teaching kids, so they know what clicks!
How do other posters or wall stickers compared to ours?
Other stickers feature a low-quality adhesive on the back that grows stronger with time and can lead to wall paint damage or furniture damage when removed. Ours, however, have micro-suction adhesive with a strong tack that doesn’t bubble or leave a sticky feeling.
Why do you have so many designs and styles?
Some children are fascinated by vibrant colors while others appreciate a modest color scheme. Plus, kids fall in the age group that changes their mood, likes/dislikes very quickly. One day, they would find one kind of poster highly intriguing, the next day they will pretend it doesn’t even exist and move on to the next one. The wide range of designs enables us to cater to all kinds of students and to give them a comprehensive experience.
What are our products cheaper than others?
We only charge material and printing costs, along with a small fee for our designers and expert content creators. We believe that since our line of products is related to education, it should be affordable for everyone.
Can we order a custom design?
For now, this is NOT possible as our designs have to go through strict checks and balances, including scrutiny by teachers, experienced staff and designers. This can take plenty of time and result in delayed processing of your order, which is definitely not something you’d like. However, if there is really a design that you would love to have, please let us know.
Do your posters peel wall paint during removal?
They don’t if done rightly. This is what sets our posters apart from our competition. The adhesive is high quality and comes off without peeling the paint or leaving remnants behind.
Can I set them up anywhere else than the wall?
Yes, you can put them on all smooth surfaces such as glass, wood, laminates, mirror and metal etc. Just make sure to wipe the surface clean before applying.
Can I use them outdoor?
Of course you can. Our posters are topped off with a shimmery protective layer to prevent water and weather damage. The dust accumulation can be wiped clean with a damp cloth. The colors stay intact for up to 5 years..
Is it safe for kids?
Absolutely! We use eco-solvent printing which is taste-less and odor-less. Completely safe for toddlers and kids.
Do you have any retail locations?
As of now we are operating online as we believe online presence serves a much larger audience than a physical retail store. However, in the future we may open up retail stores in select locations to better accommodate our customers.
Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item is defective or damaged (please provide photographs)
- The item shouldn’t have been used in any way
- The return or exchange request is made within 7 days of delivery
To ask for a return, please contact our support by writing to hi@fastfivedesign.com
Can I exchange an item?
We accept exchanges and they follow the same conditions as returns. However, shipping fees are the responsibility of the buyer.
Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
For payment in Singapore, you can also PayNow or PayLah.
Which currency will I be charged in?
We currently only accept Singapore Dollars (SGD).
If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose.
Other Questions
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will enjoy a 10% discount. In return you will be credited to XX too for helping us spread the word.
For more information, please refer to our referral program here.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item is defective or damaged (please provide photographs)
- The item shouldn’t have been used in any way
- The return or exchange request is made within 7 days of delivery
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